Refunds, Replacements & Store Policies

Are returns or exchanges available?

Due to the sterile handling requirements and research-specific nature of our products, all sales are considered final and cannot be returned or exchanged once shipped. However, customer satisfaction remains a top priority. If your order arrives damaged, incomplete, or incorrect, please reach out to our support team at Support@BioAion.com within 48 hours of receipt. We will promptly review your case and, when applicable, issue a replacement or corrective action to ensure your experience meets our quality standards.